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FAQ
Please contact us if you have any additional questions.
1. Usage Guidelines 1a. You May Use Our Royalty-Free Images For: i) Products including those intended for sale. ii) Web pages. iii) Advertising and promotional material. iv) Publications. v) Personal noncommercial material Clients Yes, you can use Pacific Photos images on behalf of your client for the purposes as outlined. You are not permitted to make the images available to your client outside of a layout or product. Images On Websites Yes, you can use Pacific Photos images on your own websites or clients' websites, but only as design elements. These images are not to be downloaded from your site, nor can you permit your customers to download these images from your site. 1b. Usage Restrictions For Pacific Photos Images You may NOT: i) use our images to compete with us. While you can incorporate our images in a product you intend to sell, you cannot give away or resell the images themselves. ii) use our images as part of an electronic template to create multiple impressions of a product, we do not permit the use of images in any downloadable form. iii) use our images as any part of a trademark. iv) use our images for pornographic purposes. v) use an image of a person in a manner implying endorsement of, or affiliation with a product or service, a controversal subject, or an unflattering manner, unless you include a statement indicating that the person is a model and is used only for illustrative purposes. vi) claim copyright on any work that incorporates images from Pacific Photos. Copyright of images from Pacific Photos is retained by Pacific Photos Ltd or it's third-party suppliers 1c. Electronic Templates Use of images in an electronic template requires a separate license and fee, you may obtain information about this by contacting Pacific Photos. 2. Searching For Images 2a. Keyword / image number searching Type a keyword or image number in the search field at the top left of your screen and click the search button. Start with fewer words, you can narrow your search by adding more key words depending on how many thumbnails appear in your search results. When Pacific Photos images are loaded we identify them with descriptive keywords, these can be seen beside an image once you have clicked on the thumbnail to view it in a larger preview. For example an image of a dog with a ball will appear in your search results whether you type "dog" or "ball" in the keyword field. If you are searching for something as specific as a red rose, type "rose" in the keyword window rather than "flower" which is a much broader term. The same image would however appear in your search results if you type "red" or "petal", but you would likely have more images to look through. 2b. Category Searching We have grouped images into general broad categories which you can browse by clicking on the subject from the drop-down menu at the left of the screen. 2c. Free Image Research If you need help finding a specific image or images for an assignment please contact us. Be as specific as you can when describing the images you need. The more information you can give us, the better we can customize an image list for you. 2d. Do We Use Lightboxes Not yet. We intend to introduce a lightbox system for you to store thumbnails of images you are interested in. We would be interested in your feedback please contact us with details of the features you would like us to include in the lightbox system so that we can make it as user friendly as possible for you. 3. General 3a. How to download images from Pacific Photos? i) Click the File Name link below the photo you want or the Image. A larger version of the image will appear in a new browser window with description. ii) Select from the Image Quality drop down box the appropriate resolution. Image resolutions can be viewed at the bottom of the screen. Click ADD TO CART. The shopping cart will appear in a new browser window Either select CONTINUE SHOPPING to add more images to your shopping cart or select CHECKOUT to place your order. iii) Fill in your account information. If you have previously logged in your account information will be already filled in. But not your credit card information, we do not store your credit card information on our server. 3b. Will your e-mail address be passed onto a third party? We will not share your e-mail address with other organizations for commercial purposes without your consent. For details, see our privacy policy. 3c. How to e-mail a visual of an image? Method 1: i) Click on the image you want to email. ii) A larger version of the image will open in a new browser iii) Below the image there is a link to refer a friend. iv) In the fields that appear, type the recipient's e-mail address and a short message, then click Send. v) An email will be sent to your colleague or client which will have a link to direct them to the image page. Method 2: i) Make sure you have an email client open such as Microsoft Outlook. ii) Click on the image you want to email. iii) A larger version of the image will open in a new browser iv) Below the image there is a link to Zoom image. v) Whith the larger watermarked comp image open move your mouse pointer over the image, this will display an email option which you can click to send the image. 3d. Which credit cards are accept? We accept Visa, MasterCard, American Express. 3e. Card security Pacific Photos credit card transactions are processed using a secure 128-bit encrypted system which protects your personal information. Additionally the buyer must enter a Credit Security Code, which is a 3 or 4 digit number located on your credit card, details on where to find this code are given to you while you are processing your order. The Credit Security Code does not appear on credit card statements or receipts, provided your credit cards are always controlled by you, we know that the card being used is truly in possession of the buyer. Also for your security we do not store any credit card details on our server 3f. Refunds Policy If you purchased an Image we are unable to offer a refund, please make sure you require the image before you purchase. Please review the License Agreement for more information on our terms of use. If you have any questions, please e-mail customer service |